Our 60-day guarantee
Use your Naureva Glide properly for 60 days, which means three or four sessions a week with oil. If your skin does not look smoother to you, email us and we will refund you in full.
You do not need to ship the device back and you do not need to explain your decision. We would rather you kept it than paid to post it back to us.
How to request a refund
Email hello@naureva.com from the address you ordered with, and include your order number. We will confirm within one business day and process the refund to your original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank.
Ritual oils
Unopened bottles can be returned within 60 days of delivery for a full refund. Opened bottles are covered by the same 60-day guarantee as the device, so if an oil does not suit your skin, tell us and we will refund it. For hygiene reasons we cannot resell opened bottles, so please do not post them back unless we ask you to.
Damaged, faulty or incorrect items
If something arrives damaged, faulty, or is not what you ordered, email us within 30 days of delivery with your order number and a photo. We will send a replacement at no cost to you, or refund you in full, whichever you prefer. You will not be asked to pay return shipping.
Cancelling an order
Orders can be cancelled before they ship. Email us as soon as possible and we will stop the order if it has not already left the warehouse. Once an order has shipped it falls under the guarantee above instead.
Exchanges
If you would rather swap an oil for a different one, email us. We will arrange it directly rather than asking you to return and reorder.
Questions
Email hello@naureva.com. A person answers, usually the same business day.